1 reviews | Active since Mar 2015
Packages changed without notification
<p>I upgraded to DSTV Compact for the school holidays specifically so my children can get access to Channel 303. On the 14th of July - right in the middle of the month and with no notification from DSTV, this channel was removed from all packages except Premium. Once again DSTV is robbing their customers and providing junk viewing for everybody unless you are willing to pay for the expensive premium package. </p> <p>Surely if they advertise a package with specific channels it cannot be changed in the middle of the month without any warning - specifically because DSTV does not allow a subscriber to downgrade in the middle of a month. Funny that, because they will allow you to upgrade in the middle of the month - but then, that is beneficial to them isn't it? </p> <p>As far as I am concerned this company has got zero interest in the customer satisfaction and are purely there to milk the customer for as much as they can. The customer service is pathetic and the call centre a joke. What a bunch of *******!</p>
Dear Izel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Izel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Izel
Thank you for sharing your concern with us.
Please be informed that the following channels: Disney channel 303, Nickeledeon channel 305 and Nick Junior channel 307 were opened from 29 June to 13 July 2017. You can fully access these channels on the DStv Premium package.
We do apologise that you did not receive communication in this regard.
We do have a great concern regarding the customer's concern and don’t take any feedback lightly. For this reason, we will interact with the channel suppliers for future consideration.
Once more, thank you for your continuous support.
Kind regards
Dinah
Best regards,
Good day Izel
Thank you for sharing your concern with us.
Please be informed that the following channels: Disney channel 303, Nickeledeon channel 305 and Nick Junior channel 307 were opened from 29 June to 13 July 2017. You can fully access these channels on the DStv Premium package.
We do apologise that you did not receive communication in this regard.
We do have a great concern regarding the customer's concern and don’t take any feedback lightly. For this reason, we will interact with the channel suppliers for future consideration.
Once more, thank you for your continuous support.
Kind regards
Dinah
Best regards,
Dear Dinah
Your reply is exactly what I expected. Did you notice in my review that I said I am aware that you can get channel 303 on the Premium package. Unfortunately not everyone can affor this expensive package. My complaint is that you had these channels listed on the Compact channel and then took it away.
Do you know that your call centre was not even aware why it changed in the middle of the month. Where did you communicate this to the consumers? I want to know where this was made visible to me when I signed up for Compact?
I'll answer that for you....it wasn't. Therefore you misleaded me as a customer. But then we fully expect this service from DSTV. Have you noticed how many people are unhappy with your service? Does that not concern you at all? Is it purely about making money for DSTV?
You are aware that there are other options out there for consumers and more and more are going to go that way? We are tired of getting ********** by DSTV.
Dear Dinah
Your reply is exactly what I expected. Did you notice in my review that I said I am aware that you can get channel 303 on the Premium package. Unfortunately not everyone can affor this expensive package. My complaint is that you had these channels listed on the Compact channel and then took it away.
Do you know that your call centre was not even aware why it changed in the middle of the month. Where did you communicate this to the consumers? I want to know where this was made visible to me when I signed up for Compact?
I'll answer that for you....it wasn't. Therefore you misleaded me as a customer. But then we fully expect this service from DSTV. Have you noticed how many people are unhappy with your service? Does that not concern you at all? Is it purely about making money for DSTV?
You are aware that there are other options out there for consumers and more and more are going to go that way? We are tired of getting ********** by DSTV.