Package Upgraded: Channels blocked. Utterly disgusted by Multichoice

On the 24 November 2020,I called DSTV to change the ownership of the DSTV account from my husband to my name. We are on an Access package and since DSTV is running a special for Access customer to can upgrade to compact package, I decided to take on the offer also. I sent all the required change of ownership documents and paid an amount of R92,97 as requested. The other channels under compact package were not playing. I called DSTV since the 24th and channels are still blocked. To my surprise today, I was told the package was not upgraded and the payment is not reflecting whereas I can see it on my side. I have clear the errors online, on their WhatsApp line and numerous calls to DSTV and still no resolution.

The last straw was when I was told I have two accounts and there is no package selected under my account. Then the other consultant upgraded the package as per normal premium for Compact and not the special promotion. Now I need to pay another amount. If DSTV consultant does not understand their systems, how can they assist us then. Utterly disgusted.