Package Switch Nightmare, After Price Lock Ends

I took out a Price Lock contract 2 years ago.

On 15 Jun 2019, I received an SMS stating that my "final payment for this contract is on 2019-07-25. After this, the monthly subscription will change to R809 for DStv Premium plus R90 for the Access Fee."

I received a subsequent SMS on 18 Jul 2019, stating that my "contract ends in 7 days" and repeating the new subscription and access fee.

Having already made the decision by myself to change the package from Premium to Easyview (at R29 p/m), I called the Call Centre ***) for the first time on 21 Jul 2019, with my instruction, including the change of payment method from debit order to cash.

10x calls between 21 Jul 2019 and 26 Sep 2019, and 2x unauthorised debit order payments on 25 Aug 2019 and 25 Sep 2019 later, my package is still not changed and my debit order is still not cancelled.

I spoke to only 2 persons that empathized with me, nl. Hlantila on 27 Aug 2019 and Denzil on 20 Sep 2019. The rest all treated me like my instruction was ludicrous and that I am in this position due to my own doing.

3x escalations were submitted, whereby I only have 2x references: On 27 Aug 2019, ref ***1-CI. On 20 Sep 2019, no ref. On 26 Sep 2019, ref *** - the lady I spoke to had no empathy for my situation.

I even sent an email to *** on 28 Aug 2019, as per Hlantila's advice.

No responses on any of my correspondence or calls.

I have lost money in terms of Premium Package charged for 2x months and airtime spreading over 10x calls, totalling roughly 140 mins.

Will I ever be compensated, I wonder? Certainly doesn't feel like this company cares for its clients.