LR
Leona R
1 reviews | Active since Apr 2020
01 Mar 2023, 19:30
Package ********
I have a DSTV compact package, been paying R429. Today as usual went to store to pay, to my surprise I was told its R539. I didn't pay, tried to chat with DSTV via whatsup but there is no option to explain my problem. Then I realized that my package is premium now tried to downgrade without success. I called Customer service, I came across a rude person, when I explain that my package is compact she says she sees premium, my question is when is changed and who changed it? I was put on hold for more than 30 minutes until I hang up without help. My fear now is that they will disconnect me for something I don't know. I paid my usual R429
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Mar 2023, 19:31Hi Leona Ramashala,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Mar 2023, 19:31
Official
Hi Leona Ramashala,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Mar 2023, 14:11Hi Leona,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****98 with a *** number and could not get hold of you.
Please note that your services were upgraded as per our marketing and campaigns department. The reason is that they were thanking you for keeping your account up to date and active.
So basically this is a thank you gift from DStv.
The amount of R429.00 you paid is correct and it means you will watch DStv Premium till 31 March 2023, then your DStv Compact channels will be back from the 01 April 2023. The only error that happened on your account is that the discount was not loaded correctly.
We have now loaded the discount correctly and your account is active and up to date.
Enjoy the DStv Premium channels till 31 March 2023.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****98 with a *** number and could not get hold of you.
Please note that your services were upgraded as per our marketing and campaigns department. The reason is that they were thanking you for keeping your account up to date and active.
So basically this is a thank you gift from DStv.
The amount of R429.00 you paid is correct and it means you will watch DStv Premium till 31 March 2023, then your DStv Compact channels will be back from the 01 April 2023. The only error that happened on your account is that the discount was not loaded correctly.
We have now loaded the discount correctly and your account is active and up to date.
Enjoy the DStv Premium channels till 31 March 2023.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Mar 2023, 14:11
Official
Hi Leona,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****98 with a *** number and could not get hold of you.
Please note that your services were upgraded as per our marketing and campaigns department. The reason is that they were thanking you for keeping your account up to date and active.
So basically this is a thank you gift from DStv.
The amount of R429.00 you paid is correct and it means you will watch DStv Premium till 31 March 2023, then your DStv Compact channels will be back from the 01 April 2023. The only error that happened on your account is that the discount was not loaded correctly.
We have now loaded the discount correctly and your account is active and up to date.
Enjoy the DStv Premium channels till 31 March 2023.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****98 with a *** number and could not get hold of you.
Please note that your services were upgraded as per our marketing and campaigns department. The reason is that they were thanking you for keeping your account up to date and active.
So basically this is a thank you gift from DStv.
The amount of R429.00 you paid is correct and it means you will watch DStv Premium till 31 March 2023, then your DStv Compact channels will be back from the 01 April 2023. The only error that happened on your account is that the discount was not loaded correctly.
We have now loaded the discount correctly and your account is active and up to date.
Enjoy the DStv Premium channels till 31 March 2023.
Kind Regards,
DStv: Hello Peter Team
Best regards,