Package not deactivated last month, debited again

Item: DStv (MultiChoice)
Rating: 2

Hi,

I deactivated a package last month and the call centre agent must not have actioned my request. Unfortunately, I do not have a reference number but you should be able to trace my call using my cell phone number, right?

Please help me resolve this issue asap.

Thanks, Johnny

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

08 Feb 2018, 13:34

Dear Johnny Bamberger

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply08 Feb 2018, 13:34

Official

Dear Johnny Bamberger

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

's updateReviewer Update

08 Feb 2018, 15:32

I might have missed a call from you...please call again.

's update08 Feb 2018, 15:32

Reviewer Update

I might have missed a call from you...please call again.

's updateReviewer Update

09 Feb 2018, 08:18

Hi Dinah, I have no idea why you would do that. I have 4 accounts and each needs to be set at a certain package. Please call me to sort this out.

's update09 Feb 2018, 08:18

Reviewer Update

Hi Dinah, I have no idea why you would do that. I have 4 accounts and each needs to be set at a certain package. Please call me to sort this out.

's updateReviewer Update

09 Feb 2018, 11:44

Please call me Dinah so that we can resolve this once and for all. I have changed the different bouquets before so I am not sure why this is a problem. Please do not respond here, call me so we can sort this out. I do not understand what you are saying

's update09 Feb 2018, 11:44

Reviewer Update