Package loaded without my consent

<br> I have written to multichoice via e-mail whereby I complained about the Dstv compact service being added to my account which I requested to be cancelled and refunded.<br> <br> I then received a phone call from this arrogant call centre agent Lebiya Motsei whereby she did not listen to my story and started the conversation by insinuating that I did add this package whereby I told her to go and listen to the voice recording of my last contact with them whereby I only asked for the Dstv mobile service to be activated.<br> <br> The complaint was made about 2/3 Weeks ago and after the phone call from this Lebiya Motsei 2 weeks earlier I have not heard a word back as well. They just continued to debit me with the cost of the additional service.<br> <br> I have also taken part in dstv''s survey after the phone call from Lebiya Motsei whereby I have rated the service beyond poor but it seems as if the surveys are not even looked at but purely a method by multichoice to mislead their clients to think that they care.<br> <br> Let's see if this post might do he trick.