AN
Aseza N
1 reviews | Active since Nov 2018
03 Dec 2019, 19:47
Package downgrade nightmare
After requesting a downgrade from Compact plus to Access And paying on the 25th November, my sevhce has since been suspended. The error cide says my account is in arrears yet I have credit after literally 8 calls and promises of escalation each time, I'm yet to have my service restored. Noone seems to know what's happening as now my account is inactive. At my wits end with false promises.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Dec 2019, 08:16Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Dec 2019, 08:16
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Dec 2019, 08:34Hi Aseza,
On behalf of MultiChoice, we would like to apologised for the inconvenience caused. Kindly be aware that we have reconnected DStv Access, you'll be covered until the 24th of December. However, you still have a credit of R136.50.
Regards
Kagiso
On behalf of MultiChoice, we would like to apologised for the inconvenience caused. Kindly be aware that we have reconnected DStv Access, you'll be covered until the 24th of December. However, you still have a credit of R136.50.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply04 Dec 2019, 08:34
Official
Hi Aseza,
On behalf of MultiChoice, we would like to apologised for the inconvenience caused. Kindly be aware that we have reconnected DStv Access, you'll be covered until the 24th of December. However, you still have a credit of R136.50.
Regards
Kagiso
On behalf of MultiChoice, we would like to apologised for the inconvenience caused. Kindly be aware that we have reconnected DStv Access, you'll be covered until the 24th of December. However, you still have a credit of R136.50.
Regards
Kagiso
Best regards,