GJ
Gunner J
1 reviews | Active since Jul 2010
17 Apr 2018, 10:07
Package Downgrade
In the last month I have requested to downgrade my package from the premium to compact plus. I phoned twice and was told that the downgrade will commence on the 15th when its my debit order date. However for the last two months the downgrade has not been activated as requested. What should I do cancel the debit order and request the downgrade telephonically? With this option I wont be able to access the boxoffice facility.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Apr 2018, 11:15Dear Creigg
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Apr 2018, 11:15
Official
Dear Creigg
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Apr 2018, 12:55Good day Creigg
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that we have successfully downgraded your service to DStv Compact Plus with extra view as you have requested.
The billing on your account was corrected and adjusted accordingly.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply17 Apr 2018, 12:55
Official
Good day Creigg
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that we have successfully downgraded your service to DStv Compact Plus with extra view as you have requested.
The billing on your account was corrected and adjusted accordingly.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,