Package Deal - Explora Non Delivery

I have signed a Package Deal contract (the service in doing so was great), however I was notified that the courier company would contact me with regards to arranging delivery. It has been over 6 days and I still have not had a call from the courier company.<br> <br> I have tried numerous times to contact the relevant department (DPP) to identify if there is an issue, however the call centre merely says that they do not have a direct line to the department and needs to escalate the call. This was done twice and still no one has contacted me. <br> <br> Please could someone do this as a matter of urgency.