Package Change

During the month of July i had contacted DSTV Johannesburg and requested them to downgrade my package from Premium to Extra. The gentlemen told me it was scheduled for the 1st of August, i had been away on vacation for the month of August but i did see R495 been deducted from my account which to me means that i am on the DSTV Extra package.When i got back on the 31st of Aug, i had seen that my package is still on Premium and on the 1st of September R699 was taken from my account. I had contacted DSTV Pretoria offices at 6pm on the 2nd of September 2015 and i was told that i had requested a downgrade to DSTV Extra then i requested an upgrade on the 1st of August which is utter nonsense. I am utterly disappointed about this kind of service from DSTV.