P00r customer service

Poor customer service still waiting from 14 January for the installation. The manager at your Welkom branch will only confirm that its a cable promblem and since he ask from feedback from the technician we are still waiting .We phoned customer care and Mpho tried to assist us but now only one decoder is working the one in the main bedroom have a signal probel that the canals are blocked or we did not pay. Every mont6 for two months now they are getting their money but we are not getting our services paying for.What sre we suppose to do .Please help