P

I had such a terrible experience, I phoned two weeks ago to make arrangement to change my payment date and consultant I spoke to advise me that because I'm moving payment date from 20th to 27th there's an additional fee that is going to be added for seven days and she calculated and gave me an amount of R590 to pay on the 27th which I was fine with to pay, however this morning I received an sms saying that my dstv has been stopped and I have to now pay R642.80, I then phoned customer service and spoke to the lady by name of Thembi who advised me that I was owing and amount of R65 which I don't understand how because I've never short paid my account and told me to pay the new amount which I refuse to pay she told me that this arrangement is only going to be active next month but I was not told about that when I phoned the person I spoke to told me arrangement is done then boom today a surprise came and I have to pay close to R700 for DSTV, I told Thembi to ask her manager to investigate and send me feedback via email and I left my details but the manager her name is Princess Gumede she never bothered to even call me for any feedback until I phoned again and spoke to a consultant by the name of Lynnie Felix who cut the call on my ear purposely because I was so angry, I phoned again and spoke to someone else and the call cut again while I was waiting, I must say it was such a pathetic service the only person that tried to assist was Thembi and the last consultant I spoke to but her manager and the this Lynnie girl are very *********** I must say, I still want this resolve ASAP!!!!

reference on the sms I believe this is my account ***

Please somone sort this thing out urgently

Thanks