Overwhelmingly Terrible service
<p>Over the past three months i have been playing some sort of cat and mouse game with Multichoice.</p> <p>When they made a mistake they refused to admit their mistake and i had to bear the consequence. I still over looked it as i was able to come to an agreement (2 mnths ago) with a manager - to date that manager has not fulfilled his promise. Never replies to emails nor gets back to me. I have called their call centre and some consultant dishonestly advised she is a manager just to get me off the phone. Multichoise is taking our money but not living up to the service level they promise up when signing up!</p>
Dear Alyssa Thulsie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Alyssa Thulsie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Alyssa Thulsie
Thank you for taking our call and for bringing your concerns to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced with our service. This is certainly not the kind of experience that we desire for our customers and we wish to reassure you that the matter has been prioritized.
All parties who have contributed to your negative experience will be held accountable.
Please let us know if you are not happy with the outcome once you have received feedback from Adam and Bhekani. We will gladly assist.
Regards
Elna
Dear Alyssa Thulsie
Thank you for taking our call and for bringing your concerns to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced with our service. This is certainly not the kind of experience that we desire for our customers and we wish to reassure you that the matter has been prioritized.
All parties who have contributed to your negative experience will be held accountable.
Please let us know if you are not happy with the outcome once you have received feedback from Adam and Bhekani. We will gladly assist.
Regards
Elna
Dear Alyssa Thulsie
Thank you for taking our call and for confirming that your query is now resolved.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Dear Alyssa Thulsie
Thank you for taking our call and for confirming that your query is now resolved.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna