OVERRCHAGED 3X MY MONTHLY SUBSCRIPTION!!!!!!!!!!!!!

I've had such shocking service from dstv!!!!! I called through to dstv last week , my decoder got disconnected though I was not owing any outstanding amount to them. I checked my balance only to note that there are discrepancies on my account and I'm being overcharged, I phoned in on the 27th to lodge a complaint and was told by the consultant that there was confusion with my account as I was being charged for 2 decoders when I only have 1 active decoder a d they will sort it out. After speaking to the consultant I received another notification and the amount was now +-R850 on my dstv Family subscription where I normally pay R 265 and still she refused to reconnect me and dropped the phone when I asked to speak to a manager. I then phoned again and spoke to another consultant who promised to escalate my complaint and told me I will still be charged a reconnection fee for their mistake. I got reconnected now but the amount due is still reduced from R 850 to R 474 on a R 265 package. No one from dstv has rectified the account or has bothered to contact me. These people dont know what they are doing, they suspend my services due to an error on their side. Then charge me a reconnection fee plus an amount for another decoder when I only have 1 ? Someone better sort this mess out NOW!!!@