OVERPAYMENT REFUND & CANCELLATION OF SUBSCRIPTION

We cancelled our subscription as of 01.09.2022, there is a refund due to us as a result of overpayment. I've requested a refund numerous times with no refund to date. I've chatted with a few consultants telephonically as well as online. It was confirmed that the subscription was cancelled as of 01.09.2022. When I've followed up regarding the refund I was requested to send documents (proof of payment, bank statement and ID) which was also submitted to the online consultants (chats on the website) and I've also sent proof of payment to *** as requested for the refund. When I sent a follow up email about the refund I got a reply that our services were reconnected which were never requested. I've spoken to a online consultant today whom told me the services were reconnected and there is no refund due, this is because the services were requested. I also phoned the customer care line just after the chat and the consultant (Anele) was going to look into the matter and give me a call back, I am still waiting. I want someone from DSTV to resolve this mess and refund the balance due.