Overpayment due to incorrect billing

Item: DStv (MultiChoice)
Rating: 1
Author: Nyameka D

We were forced to pay R2412.00 between 3rd and 15 December 2017. Interestingly, at 1 January 2018 the amount of R827.35 is "not yet due". We want interest for this amount in the same way they charge reconnection fees.

A mail message viewed by our kids states that we are in arrears as of today while DSTV online requires R591.48 by 31 January 2018. I challenged them in December and they had to agree their billing is incorrect. Of these amounts which is which?

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

15 Jan 2018, 15:36

Dear Nyameka

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply15 Jan 2018, 15:36

Official

Dear Nyameka

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Nyameka D's updateReviewer Update

17 Jan 2018, 12:44

Feedback is the downgrading from premium to a package I don't know. My son tells me that he can only watch channels 191-194. I will downgrade on 3 February 2018 when he goes back to varsity, correct this and address the nuisance billing.

Nyameka D's update17 Jan 2018, 12:44

Reviewer Update