Overdue response and resolution

Greetings<br> <br> It is now almost two weeks since i 1st called in to have my other decoder reactivated(smart card#***3) and after the empty promise of that being done. I have called in numerous after that and Noctula being the most capable agent to further my query and update me. The airtime i have wasted already could pay for a compact subscription and yet every time i call in I am being told to wait 24 hours just so they can get rid of me seeing that they are incapable of resolving my query. <br> I am sick of wasting time and money calling in and not get results so I will leave the follow up to you from now, my case number is : ***<br> <br> Regards<br> John