overdue account because someone credited my accoun

Item: DStv (MultiChoice)
Rating: 2
Author: NELLY M

I paid R400 into my account but it still says i owe R209. i spoke to lindiwe call centre agent who informed me that someone deposited money into my account by mistake and they had to take my money and refund that person. my problem is that i was not aware of such and was not communicated to me. the incident was in september and now in december when i call that when you inform me, this shows that im not valued as a client.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

01 Jan 2016, 09:48

Hello saranell,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply01 Jan 2016, 09:48

Official