RN
Rea N
1 reviews | Active since Mar 2015
01 Mar 2015, 14:44
overcharging to my account
dstv is charging me with more money that I'm supposed to pay. last month I wasn't able to pay my dstv account but they didn't switch off the dstv they only switch it off on the 24rd of February so now they want me to pay more money that I usually pay for the dstv account. Dtsv was supposed to suspend the service for February now when I want to activate the service I'm charged with more money which was their responsibility to ensure that my account was suspended
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Mar 2015, 15:22Hello Patricia222,
We have been unable to locate a disconnection request on your account. As a result your account was picked up by our system and auto-suspended on 24 Feb 2015.
As per our Terms and Conditions, you must notify us in advance when you wish to disconnect. We will then schedule the disconnection for your next billing date.
Yes, our system will pick up your overdue account, however, the amount accumulated before the disconnection is due.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have been unable to locate a disconnection request on your account. As a result your account was picked up by our system and auto-suspended on 24 Feb 2015.
As per our Terms and Conditions, you must notify us in advance when you wish to disconnect. We will then schedule the disconnection for your next billing date.
Yes, our system will pick up your overdue account, however, the amount accumulated before the disconnection is due.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply01 Mar 2015, 15:22
Official
Hello Patricia222,
We have been unable to locate a disconnection request on your account. As a result your account was picked up by our system and auto-suspended on 24 Feb 2015.
As per our Terms and Conditions, you must notify us in advance when you wish to disconnect. We will then schedule the disconnection for your next billing date.
Yes, our system will pick up your overdue account, however, the amount accumulated before the disconnection is due.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have been unable to locate a disconnection request on your account. As a result your account was picked up by our system and auto-suspended on 24 Feb 2015.
As per our Terms and Conditions, you must notify us in advance when you wish to disconnect. We will then schedule the disconnection for your next billing date.
Yes, our system will pick up your overdue account, however, the amount accumulated before the disconnection is due.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel