Overcharging on my account

I have been complaining since September about being overcharged by multichoice. My deal is R849.00pm for 24 months plus R35.00 insurance which equals R884.00. i have yet to have a satisfactory explanation.<br> <br> A new query: why can I only see May and June statements on \my DSTV""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;918815;704391;9;5;0;1;0;0;5;15/11/17 11:28;1416;NULL;15/11/16 13:43;15/11/16 11:52;excellent service;8,51E+12;nomasonto;***;Clear and precise information provided and relevant updates given;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;617595;23;1;2;0;1;0;0;2;15/11/18 8:31;1416;NULL;15/11/17 10:37;15/11/17 8:55;Standard Bank Acting in Bad Faith;***;Private Banking;***;I have been in Standard Bank Priority Suite for 8/9 years and in that time the relationship bank has changed 6/7 times. I gave my banker my/wife's income and based on that they pre-approved us for R1.8 million. We then submitted all required information deed of sale/payslips etc. Its took them 8/9 days to come back to me with a NO! No explanation still up to today. How do you go from R1.8 million to zero. I app**** with other banks and they responded withing 5 days and all i have with them is a savings account. On bank even came back saying, you don't qualify for R1.8 million but gave me the amount we do qualify for and said we just needed a greater deposit to make up the shortfall. The way Standard Bank operates is not on distasteful it to the point of deliberate jeopardy...could they not have checked all this before wasting seller/purchaser(client) time. You pay a monthly fee to be treated with DISDAIN. My wife has since moved banks as have 2 of my clients in the Priority Suite citing the same DISDAIN Standard Bank show them. Makes sense why Standard Bank is the worse rated bank in South Africa at the moment...even some of their own staff agrees. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;457851;23;1;2;1;1;5;3;5;15/11/24 8:45;1416;2;15/11/23 11:06;15/11/23 9:09;Estate bond account ;6,01E+12;;***;Standard bank is unable to help me resolve my mom's bond account <br> My mom passed 06/09/2015 she has a bond with standard bank and it has life cover we forward all necessary documents to their estate late department end of septemenber 2015 I called them 1st week of October for enquiries spoke to Sinenhlanhla she gave me telephone numbers for claims department , I called claims I spoke to velamina she told me that they did not get any documents from estate late departments to forward all the documents directly to her of which I did , I then contacted estate late department I spoke to Keyline he told me that they have received the documents but the account is not actioned as yet I asked him why is standard bank debiting 3000.00 in my mom's account he said he will forward request to the finance department and they will get back to me after 3working days till today one has ever phoned me back and my mom's bond is R1729.65 . <br> I made time again to call standard bank on 20/11/2015 I spoke to Nomthandazo asking about the same query she said the account is handled by Pricilla Pillay telephone number *** I called Pricilla today she told me she does not deal with bond accounts I have ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;851421;23;1;2;0;1;0;0;2;15/11/24 13:17;1416;NULL;15/11/23 15:34;15/11/23 13:41;Bad systems are made the customers prorblem;8,61E+12;;***;I, on Saturday, went through an application process on my online banking platform for a revolving credit loan. I went through answering all questions and at the end was advised that the amount and agreement had been approved and gave me an account number. I have a screen shot to prove this as it is still showing. The site says you can apply on Saturdays/Sundays, the site also says it will take 24 hours for the funds to be transferred. I call today to find out the status of the transfer. Firstly I call the call center and speak to a woman who tells me she cant' help me and I need to hold, of course, I get cut off. I call again and after a 28 minute call have absolutely no clarity as what I was repeatedly told is the loans are held by a separate company (stand under correct but PPC/PPD?!) and therefore they cannot access the application for an update. I am so tired of inefficient customer service from you. I don't care who you are contracted to, my account lies with you? I am applying through you? I need an update, who is going to give it to me? Where is the application? If your site says 24 hours then that is what I should get. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;878668;212;14;2;0;1;0;0;2;15/12/02 11:08;1416;NULL;15/11/30 13:12;15/11/30 11:32;Impersonation account ruining my credit record;8,91E+12;;***;To whom it may concern.<br> <br> As of August this year, accounts from various retail stores and cell phone stores have been opened in my name. Some of them contacted me and others I only discovered when I did a credit check on myself (I am in the process of buying a vehicle so I wanted to know why some financial institutions refused my application). I have been trying to call these stores including Truworths so as to get in touch with someone who can assist me in investigating this as a ***** account and to advise on what documentation might be needed from my side, but the phones just go un-answered or just be kept on hold for more than 20 minutes. <br> <br> I have never lost an ID or a divers licence before, so I have no idea how or where these accounts were opened though I suspect Cape Town ( ***** accounts i was initially made aware of were opened there and I stayed in the city for 6 years) but as of February this year i have been residing permanently in Johannesburg.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924323;826217;16;2;0;1;0;0;2;15/12/02 16:10;1416;NULL;15/11/30 18:24;15/11/30 16:34;2 months to process warranty;470069;;***;This is the second warranty claim I have had with Orange and on both occassions it took 2 months to resolve. The phones may be cheap, but so is the service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;68809;893260;16;2;0;1;0;0;2;15/12/08 8:25;1416;NULL;15/12/03 10:36;15/12/03 8:49;MTN IS *****ING MY MONEY EVERY MONTH;A***;MTN ACCOUNTS;***;In March 2015 I upgraded to an MTN SKY contract for R1299 including VAT. Every single month I am billed R1399 including VAT. I have gone from pillar to post at the MTN call centre and no one seems to resolve this. Would someone at MTN who knows what they are doing please sort this problem out and credit me accordingly. I am sick of being ********** and speaking to *********** MTN representatives.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;784326;893260;16;2;1;1;5;3;5;15/12/12 14:33;1416;5;15/12/07 16:37;15/12/07 14:57;Mtn chowing our money *******ly!;9,20E+12;Mtn;***;I'm very disappointed with mtn, I load airtime on my phone but when I call it says insufficient funds! People call me but my phone doesn't ring, mtn sends me a notification 2 hours later to say i missed a call, but my phone never rang. I called the 173 number and they said it's because my number needed to be refreshed, which they did, but the same thing still happens. All I want to know before I switch to Vodacom is, am i the only one using this number? Why if i have airtime that i loaded I CAN'T MAKE CALLS? Is this a strategy to chow our money without us noticing, because obviously when it says insufficient airtime one thinks they don't have airtime and they'll load more. Just imagine if you are hijacked and you want to make a quick call to be rescued, and then mtn says you don't have airtime but you have it, shame man!! The things you put your customers through! I Such a bad client experience! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;932194;700685;38;2;0;1;0;0;2;15/12/21 14:22;1416;NULL;15/12/14 16:09;15/12/20 14:46;MWEB 6 DAYS STILL NO EMAIL ACCESS;***;Robin;***;I reported to call centre that I was unable to receive email on any platform. As the issue could not be resolved I was told it would be escalated. I have since been informed that the problem was related to the unsuccessful migration of mail accounts and would be investigated by the engineers. I was told these engineers work office hours and not on weekends although Mweb advertise 365 day support. So there is no accountability to resolve customer service issues, although they claim this has been prioritused. This is unacceptable, I have had no access to email since Monday 14 December and senders do not receive a mail failure message so presume mail has been delivered.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937740;688643;2;2;0;1;0;0;2;16/01/11 10:05;1416;NULL;16/01/08 9:19;16/01/08 10:29;refused to do quotation ;8,60E+13;Henry ;***;The store assistant refuse to do a roof quotation because the the store doesn't have a person who is hired for qautation and it a busy time of the year. At the time the store was quite and he raised his voice. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;938493;879944;27;2;0;1;0;0;2;16/01/12 12:59;1416;NULL;15/12/23 11:00;16/01/11 13:23;Refund Fiasco;XZWULR;;***;I had a return flight booked over Christmas. My gran died and I had to fly home earlier. I was appalled that I still had to pay a change of fee - even for a close family member. The cost of a new one way ticket was cheaper than changing it, so I had to pay an addition R1800 for my flight. I had called the call center to chat through this, and was NEVER advised to do anything about my return flight. Imagine my surprise to find my flight home was cancelled, and I had to buy yet ANOTHER ticket - all because they couldn't locate my calls and listen to them. KULULA has STILL NOT CALLED me to arrange my refund for this last ticket, despite being promised so, and me having called twice. Unacceptable. Especially in these circumstances. I need my refund!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;610663;766999;23;5;0;1;0;0;5;16/01/13 9:54;1416;NULL;16/01/12 12:15;16/01/12 10:18;Excellent service!!;;Ben Wanneberg;;I am a resident at Dainfern Golf Estate and I wish to congratulate you on employing Ben Wanneberg. He is always friendly, loyal and never fails to assist or resolve any issues that may arise. <br> <br> I can only see a bright future at your company for Ben because of his willingness and passion for helping people.<br> <br> Well done Ben. On behalf many other residents in the estate who acknowledge all your hard work! .<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;302651;26;9;5;0;1;0;0;5;16/01/15 13:56;1416;NULL;16/01/14 16:15;16/01/14 14:20;Exceptional Service;8,81E+12;Bobo Msibi;***;I was shopping around for car insurance, Bobo took his time to call me 5 minutes after I had logged an online request. He has a great product knowledge, he was so patient and answered all questions to my satisfactory. I also liked his sense of humour (most agents lack that).<br> <br> All in all, keep up the good work.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942774;793962;16;2;0;1;0;0;2;16/01/24 9:18;1416;NULL;16/01/22 11:34;16/01/22 9:42;Clearly Telkom is not interesting in sales;8,21E+12;;***;I app**** for the Telkom Smart Broadband Uncapped Wireless service promotion on January 8th. I subsequently received a booking confirmation indicating that my bid for this limited service was successful. The email indicated that I should expect a call from a call centre agent to finalise the documents. After hearing nothing for 5 days, I spoke with a service agent over the Telkom chat line who indicated that I should wait for 7 working days. It is now the 22nd of January and have not received a call or email from Telkom. The call centre for the Smart Broadband service either does not exist or is not interested in sales. Calls to the call centre are left unanswered and the chat service is equally unhelpful. So much for Telkom improving their mobile service. No wonder the other telco's own the market even when they are significantly pricier in their offerings. Pathetic;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;944248;893260;16;2;0;1;0;0;2;16/01/27 14:17;1416;NULL;16/01/26 16:28;16/01/26 14:41;Faulty UPGRADE ;6,40E+12;;***;I have been a loyal customer of MTN for more than a decade and am utterly appalled at the level of service I have received recently.<br> <br> Before the New Year (December 2015) I upgraded at the MTN store in Waterfall Mall, Rustenburg with an Apple 6S. I had it precisely half a day when all of a sudden the phone would not recognise my fingerprint or code after it had accepted it. I took it back to the MTN store where I was told the phone would have to be sent away as they informed me that another customer had experienced the same problem. It being a brand new phone I figured it would warrant a replacement but instead was told the phone would be sent away and it would take between a week or two. NO-ONE from MTN contacted me instead I made a number of trips down to the store, without receiving any information. Three weeks later when i once again when into the store to hear I was told that my phone's find my Iphone app had been activated and they would thus not be able to help me in anyway. Considering the individual at the MTN store had put my phone on and all i did was add a code, it became my problem. <br> <br> I have even send an email to customer care- NOT THAT THEY CARE! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;315991;353;5;2;0;1;0;0;2;15/01/29 21:41;1415;NULL;15/01/29 0:05;15/01/28 22:06;Self service website unhelpful;;;;I'm receiving an error message. When I go to the self service functionality on the internet I'm being told the facility clear errors is currently not working. The apology for the error now means nothing. Explora decoder is such a disappointment. BoxOffice hasn't been working for a month now,and so is the catch up functionality. I'm just about to give up!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809635;793962;16;2;0;1;0;0;2;15/02/02 12:06;1415;NULL;14/12/28 14:11;15/01/29 12:31;incorrect information;8,21E+12;Mr Madison;***;I have been receiving emailed statements from telkom, which stated I dont owe anything on the account.<br> I have been paying according to the info I was receiving, so I have not been paying full installments due to the information stating that I do not owe anything. December 2014 my line was cut and I got a sms saying I owe R1100. I was shocked and contacted Telkom. They admitted that the emails I receive is the incorrect account number. I then complained and told them this is not my fault but theirs, They resolved the issue and said that its my fault not telkom that I received the wrong account number. Now they expect me to pay R900 plus my ISP service is running and I am unable to use it. I feel this is not fair on telkom side as I wasnt aware that i received the incorrect account number. I still receive email statements with wrong account number.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809965;893260;16;2;0;1;0;0;2;15/02/13 10:38;1415;NULL;15/01/30 12:55;15/01/30 11:03;cancelation of contract;***;retentions call centre;***;after 8 attempts to cancel my contract with retentions via 808, and waiting long times for a response from your call centre and passing the security check, my call gets terminated and my request can not be completed.<br> <br> why is so difficult to get in touch with mtn-retentions department.<br> <br> please assist me with my cancellation ... <br> <br> regards<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;187045;793962;16;2;0;1;0;0;2;15/02/02 9:38;1415;NULL;15/02/01 11:57;15/02/01 10:03;PLEASE FIX MY DETAILS ON YOUR SYSTEM;***;???????;***;Hi<br> <br> Because you have useless *********** people working in your stores according to your records my name is<br> <br> MRS JEUN DU PREEZ<br> <br> Seeing as this lady does not exist I wonder why the hell i have been paying my contract, as my details are <br> <br> MR JAUN DU PREEZ<br> <br> Please can you fix this or are your ppl that side just as useless as your ppl in your stores?<br> <br> My account number is ***<br> <br> it baffles me the useless *********** ppl working in your stores and how they managed to get those jobs but then again Telkom = Gov entity<br> <br> Going to a Telkom store doesn't help as you stand in a queue for 40+ minutes without being helped<br> <br> Ive tried doing things from my side went to 2 stores waiting more than in hour in a queue in 2 stores so you can fix this f***up;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;807399;357;16;2;0;1;0;0;2;15/02/03 13:22;1415;NULL;15/02/01 15:42;15/02/01 13:47;Privacy Violation;I***4;;***;Since my initial complaint on Friday 23rd January a rep from Vodacom ( sad to say I didn't ask for her contact details) called me the following day to say the investigation was concluded on that Friday and someone will be in touch on Monday 26th January to let me know the outcome. It is now February the 1st and I'm still waiting for this call. Can someone please clue me in? It also seems that Hello Peter is the only way to get a response from them.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811085;793962;16;2;0;1;0;0;2;15/02/04 14:02;1415;NULL;15/02/02 16:19;15/02/02 14:27;telkom damage router ;***;;***;Telkom sim was faulty, went to office in bridge, they replaced sim, upon inserting it, it got stuck as simple was wrong size.<br> Returned to store and they will charge R1000 to get simply out of router, even though they provided incorrect item.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;813406;624;4;2;0;1;0;0;2;15/02/09 9:37;1415;NULL;15/02/07 11:48;15/02/07 10:02;Battery swollen;9,21E+12;;***;Currently have a contract on telkom for samsung s4.The contract is less then a year old and the battery is swollen up as well as phone restarts when battery level reaches 15%.Google the problem and found out the battery is defective and samsung agrees to replace it free of charge...However when i called the boksburg branch I hear that the warranty is only for 6 months but when i call the woodmead branch it says for a year..however the woodmead branch doesnt have stock whereas the boksburg branch tells me I need to pay R500 to replace the battery...who's fooling who???Samsung brand supposed to be reliable and trustworthy as we customers buy it in good faith..before this I had a blackberry and after similar problems I recieved a new battery with no questions ask...As technology advances and we pay more for these brands we as consumers end up loosing out...would definitely refrain from using samsung products as now my phone which plays an essential part in my life is currently out of use as I am not willing to pay R500 for a battery problem thats a fault on samsungs part..seriously not impressed!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;242087;893260;16;2;0;1;0;0;2;15/02/20 9:27;1415;NULL;15/02/09 11:36;15/02/09 9:52;MTN HAS DISGUSTING CUSTOMER SERVICES;8,91E+12;;***;I was assisted at MTN Hyde Park with the transfer of my contract from my mothers name into mine. The transfer was subsequently denied. I tried to get assistance from the MTN Hyde Park store, where I originally app**** to transfer the contract but they were useless - the store manager told me that as a \retail\"" person he does not know the reasons why contracts are denied or granted. I have called the call center (the number that the assistant at MTN Hyde Park gave me to call) and still nothing. I eventually spoke with someone who was helpful enough to offer to forward my query on (via email) and have someone call me but I have yet to hear from anyone! I have a right to know the reasons for the rejection of my the transfer. I have a full time job and am able to pay the monthly payments for my contract! I have been a customer of MTN for well over a decade and this customer service beyond disgusting! I have been waiting to hear back from people at MTN since 28 January! This service is inexcusable!! """