Overcharging on DST and Horrible Customers Service

<p>I have a PVR Decoder, I have been having a terrible signal and software problem. Every five minutes the decoder will freeze and have t rescan . I have been calling DST to complain but nothing realy happens. In March I decided to suspend my DST payments. I called them and told them that I am having problems with the DSTV but was informed that I need to invest in an Explorer since they are going to stop supporting PVR Decoder.</p> <p> </p> <p>The account was suspeneded then, on the 19th March, I called DSTV customer care center with the intention to find the balance and also arrange payments. The payment agreed to reverse the charge for the period when ot was suppose to be suspended. I spoke to Lesego and he send me an SMS confirming the reversal.</p> <p>On the 27 March I made a payment to DSTV, for March 27 -31, secondly I have downgraded to Compact, I was charged R166 for 4 days and R41 access fee. The DSTV did not work until 10pm at night yet I was charged for the day and more. i paid for the PVR R41 for four days yet it only worked on the 28 March.</p> <p>On the 27 March , I notice that the R293 has not been reversed and i called DSTV and spoke to several people including a supervsiors Nompumelelo Ndima who promised to reverse the R293 .</p> <p>On the 28 March I called DSTV regarding the PVR that was not working, soke to alady there and she sorted it however she charged me another R16 effective paying R57 access fee for four days (mind you access fee is R85 for the entire month, plus I was charged R166 for four days, the whole month is about R450 or so.</p> <p>On the 28 th March I spoke to Nonjabulo, she was so pushy and never listen to me, she ened up just putting the phone on the desk whilst I was on the line. this was so unprofessional. in fact the previous night another person I spoke too Waheeda or something like also did the same thing. </p> <p>I have spend close to R200 on the phone cost to try and sort the DSTV, today as I write this review I am stilll sitting with an amount of R293 for time I was not watching DSTV , plus overcharged R166 for four days as well as paid R57 access fee for four days. The supervsior Nompumelelo promised to call me back but nothing up to today.</p> <p>so much for a company that is claiming to entertain it clients. i am currently watching OVHD and i have no problem of signal or decoder.</p> <p> </p> <p>World of entertainment but they clearly treat me like a black person with no respect and care!!</p>