KN
Kobaschni N

1 reviews | Active since Mar 2017

24 Mar 2017, 09:06

OVERCHARGING ON DEBIT ORDERS/ NO FEEDBACK

<p>My husband called in on 2 occasions. And yet the matter is still yet to be resolved and NO money has been returned back into our accounts. DSTV has caused us a huge inconvenience and shown no sympathy towards their clients. We have been more than patient. The last person we spoke to is Xolani, who said he is a manager and will attend to this. The advisors we spoke have made us hold for minutes at a time. This is not customer service. Can someone call us to resolve this??????</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Mar 2017, 09:23
Official

Dear Kobaschni

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

KN
Kobaschni N's update29 Mar 2017, 12:51
Reviewer Update

Dinah. Till now the matter has still not been resolved. We are getting tired of communicating with the client services department and nothing gets done.

Can someone please call us back !