OVERCHARGING ON DEBIT ORDERS/ NO FEEDBACK

<p>THIS IS THE 2ND TIME WE HAVE HAD TO COMPLAIN ON HELLOPETER. WE GET NO FEEDBACK AND KEEP GOING AROUND IN CIRCLES. XOLANI HAS FAILED TO RESPOND TO OUR EMAILS AND COMPLAINTS. WE ARE GETTING NO SATISFACTION FROM DSTV AND ARE ON THE VERGE OF CANCELLING. THERE IS A DEBIT ORDER GOING OFF FOR NEXT MONTH. DSTV WILL FACE SERIOUS CONSEQUENCES IF IT IS MORE THAN WHAT IS AUTHORISED. WE STILL WAITING FOR FEEDBACK AS WHAT IS HAPPENEING WITH OUR REFUND.</p> <p>YOUR SYSTEM HAS FAILED. NO APOLOGY. THEY ONLY WAY WE GET A CALL BACK IS IF WE COMPLAIN ON SOCIAL MEDIA. I DO NOT WANT A CALL BACK FROM XOLANI BUT SOMEONE MORE SENIOR THAT CAN RESOLVE THIS ISSUE.</p> <p> </p>