OVERCHARGING & HARASSMENT / PRICE LOCK / RGA

Hi ,

Good Day To whom it may concern,

I am actually just about to blow a gasket because I am tired of having to question why I am being harassed with regards to an overdue account when I have paid.

I paid R852 to DSTV which includes my DSTV INSURANCE, BOX-OFFICE and PRICE LOCK. R782 Paid to DSTV 25 July , Immediate Payment R70 Paid to DSTV 27 July .

Totaling R852.

I waited 2 days so that the payments could clear so I checked my Dstv whatsapp Contact to see what my account balance was after payment to which it showed R336 Payment Plan and R62.10 Residential General Account.

At that point I was absolutely livered. So, I called DStv Customer Care and they couldnt assist me as my package is a Price Lock deal. They gave me a number to call for Price Lock department.

I explained to the woman the situation and she said that firstly, I should not be regarded as a RESIDENTIAL , IT SHOULD BE REMOVED because I am ONLY on Price Lock! Therefore, the R62 Should be removed/Rejected and that I should call the DStv Call centre and tell them that R0 should be on RGA ( Residential General Account) and they must "Reject that Quotation" and She stated that I must be firm with them because as much as she would like to remove it for me , she cant as that is not her department. I do not owe anything to Dstv and my next payment to DStv should be R549 ( Price Lock deal) + R35 (Decoder Insurance) = R584 (TOTAL) However, I have a credit owing on my name because I actually overpaid.

Therefore it is R584 (Total) - R124 (Credit) = R460 DUE ON 2 SEPTEMBER 2019

To which I was satisfied with.

After that call, I immediately called the Dstv Customer Care and DID NOT tell them I am a price lock customer because otherwise they would not assist me and this is advice given to me from THE PRICE LOCK DEPARTMENT !!!

I spoke to Whitney from Dstv Customer Care, CALL REFERENCE NO: *** SHE CLEARLY stated that my next payment date is 2 SEPTEMBER 2019 owing a total of R398 and that she promises me that I dont owe anything thus I have taken Ref No to the call and name of whom I was speaking to.

I am SICK and TIRED of being harrassed by this debt counselling company from Multichoice. They call me at 7.30am Every morning, I eventually had their number blocked.

You better update your system and stop harrassing me because I pay my accounts on time and in full.

on 11 AUGUST 2019, please have a look at the account balances ? WHY ?!

REMOVE MY NAME FROM THE DEBT COUNSELIING AGENCY FROM MULTICHOICE !

UNRESOLVED ISSUE CONTINUOUSLY !!!!