Overcharging for my DSTV subscription - Debit Order

<p>I have a DSTV premium subscription with extraview and over the last 3 months I have been debited increasing amounts for my DSTV subscription.</p> <p>Nov was R908.50 (correct amount)<br />Dec was R1,288.00<br />Jan was 1,804.16.</p> <p>In November I disconnected my secondary decoder (extraview) as I was having renovations done.</p> <p>On the 2 Dec DSTV debited my account for R1,288.00 instead of R908.50, which I called to query and was told this would be resolved and the overcharged money would be returned to me (this did not happen).</p> <p>When the renovations were complete (beginning of Dec) I reconnected my decoder and it said I should call the call centre to reconnect the service, which I did and I told the helpdesk that I have a premium subscription with extraview. After the call all was working, no problems.</p> <p>On the 4 Jan DSTV debited my account for 1,804.16 instead of R908.50, which I again called to query and I was informed that the person who reconnected my service in Dec didn’t just add the extraview back but took out a second premium subscription. The helpdesk added back the extraview and removed the extra premium subscription and said that the overcharged amounts have been reversed.</p> <p>But when I log into MyDSTV it says I owe R 146.18 on the 1 Feb 2017, and that my account has been credited R762.32. This is incorrect, the amount credited should be R1,275.16</p> <p>Please could someone rectify this, I cannot keep on calling in to the helpdesk to get this sorted out.</p>