EV
Elizabeth V
1 reviews | Active since Jul 2009
23 Aug 2015, 06:01
Overcharging and not sticking to agreement
We installed this single view decoder in the beginning of August 2015. DSTV never mentioned we must pay an amount in cash as we just added it to our current DSTV that we already had
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Sept 2015, 12:01Hello client54,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have explained the billing on your account including new activation on the 17th August 2015. Please be advised that your debit order collected on the 1st September 2015 and your account for both services are now paid until the end of September 2015 as confirmed.
Should you need any assistance in near future, please make use of our other communication mediums below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have explained the billing on your account including new activation on the 17th August 2015. Please be advised that your debit order collected on the 1st September 2015 and your account for both services are now paid until the end of September 2015 as confirmed.
Should you need any assistance in near future, please make use of our other communication mediums below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply02 Sept 2015, 12:01
Official
Hello client54,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have explained the billing on your account including new activation on the 17th August 2015. Please be advised that your debit order collected on the 1st September 2015 and your account for both services are now paid until the end of September 2015 as confirmed.
Should you need any assistance in near future, please make use of our other communication mediums below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have explained the billing on your account including new activation on the 17th August 2015. Please be advised that your debit order collected on the 1st September 2015 and your account for both services are now paid until the end of September 2015 as confirmed.
Should you need any assistance in near future, please make use of our other communication mediums below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta