Overcharging and Lack of Service

DStv I am DISGUSTED at your lack of service! I visited your website a month ago to subscribe to a premium streaming package for R699 - everything was great for 1 month (obviously your honeymoon phase!!) Now I get whacked with a bill for R2047 for the month of April!!!?

When I called into your office the lady told me that I have 2 streaming packages and I didn't pay for one for the month of March!

So now it's R699 for the one and the remainder is for the "extra" NON EXISTANT account (1 x March "late fee" and an April subscription of R699)!!!

I have no access to this "other account" whether it be on the website OR my app so how on earth does this make any sense!?

No one is willing to help me and I am being told that if I don't pay the full amount I won't have access to "either of my accounts".

This is absolutely diabolical on DStv's side and I when I said I wanted to cancel everything with DSTV I was told to do it on the app (which by the way DOES NOT ALLOW ME TO DO).

I expected more from DStv and hopefully a public message will motivate someone to get back to me and fix this!!