JM
Josephine M
1 reviews | Active since Jan 2022
05 Feb 2024, 12:29
Overcharging and exploitation
I had a 24 months contract with multiple from Jan 2021 to 2023 of which I was paying 499 pm, from 2023 Feb was notified that I will be paying 390 pm, and I have been paying that amount according to the notifications, all of a sudden now when I go to pay for my services as usual I'm told that I have to pay 564 I've been on the phone for over 40 minutes 20 minutes of being on hold and still they giving me the run around, I've had enough of data multichoice's incompetence and exploitation, had the same problem in 2022 where I ended up paying 900 for a compact service, I'm not gonna pay over 500 for a compact service, you guys are ****** ***********.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
05 Feb 2024, 13:15Hi Josephine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Feb 2024, 13:15
Official
Hi Josephine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
JM
Josephine M's updateReviewer Update
05 Feb 2024, 14:04Noted, may it be as soon as possible because I can't afford for my services to be suspended.
JM
Josephine M's update05 Feb 2024, 14:04
Reviewer Update
Noted, may it be as soon as possible because I can't afford for my services to be suspended.
DStv (MultiChoice)'s replyOfficial
05 Feb 2024, 21:07Hi Josephine,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be advised that the discount has ended, hence you are receiving that. You can request a new subscription discount.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be advised that the discount has ended, hence you are receiving that. You can request a new subscription discount.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Feb 2024, 21:07
Official
Hi Josephine,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be advised that the discount has ended, hence you are receiving that. You can request a new subscription discount.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be advised that the discount has ended, hence you are receiving that. You can request a new subscription discount.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
Best regards,
JM
Josephine M's updateReviewer Update
05 Feb 2024, 21:30Who did you notify of the discount and who did you notify that my services will no longer be available after the contract has ended? My contract ended last year January and you are telling me of another subscription only today I find out about this? Don't give me excuses and fix your mess, I repeat I'm not gonna pay an amount I'm not in agreement with, and I've had my phone on my hand the whole day waiting for your call and you did not call hence why you guys are sending me a private reply cos you want to dodge fixing this mess, I'll never pay 564 for a compact subscription I'd rather opt for Netflix than this nonsense, NB if you can't fix this please refund me my already paid amount with immediate effect.
JM
Josephine M's update05 Feb 2024, 21:30
Reviewer Update
Who did you notify of the discount and who did you notify that my services will no longer be available after the contract has ended? My contract ended last year January and you are telling me of another subscription only today I find out about this? Don't give me excuses and fix your mess, I repeat I'm not gonna pay an amount I'm not in agreement with, and I've had my phone on my hand the whole day waiting for your call and you did not call hence why you guys are sending me a private reply cos you want to dodge fixing this mess, I'll never pay 564 for a compact subscription I'd rather opt for Netflix than this nonsense, NB if you can't fix this please refund me my already paid amount with immediate effect.
JM
Josephine M's updateReviewer Update
06 Feb 2024, 09:04Are you gonna fix this issue or are gonna refund me, as I'm still waiting for your communication.?
JM
Josephine M's update06 Feb 2024, 09:04
Reviewer Update
Are you gonna fix this issue or are gonna refund me, as I'm still waiting for your communication.?
JM
Josephine M's updateReviewer Update
06 Feb 2024, 17:54I'm still having issues with my dstv subscription even after numerous calls and complains still they are ignoring my concerns and refuse to refund me, because I cannot pay for services that I don't use , does this mean our complains mean nothing to them or that we have no better use for our money which we work for at the end of the day we just donate our money to dstv? The only thing I need now is my money back they can keep their poor and useless services or shove the where the sun don't don't shine, I dont give a damn , at this point I want nothing to do with dstv multichoice.
JM
Josephine M's update06 Feb 2024, 17:54
Reviewer Update
I'm still having issues with my dstv subscription even after numerous calls and complains still they are ignoring my concerns and refuse to refund me, because I cannot pay for services that I don't use , does this mean our complains mean nothing to them or that we have no better use for our money which we work for at the end of the day we just donate our money to dstv? The only thing I need now is my money back they can keep their poor and useless services or shove the where the sun don't don't shine, I dont give a damn , at this point I want nothing to do with dstv multichoice.