Overcharged since Oct 2015

Hi<br> <br> In Oct 2015 I signed up for the R849 per month premium + Explora deal. The *********** agent on your side incorrectly signed me up for the R99 per month Explora only deal.<br> <br> Since then I have wasted at least 5 hours of my life and liaised with at least 10 people but the issue is still not resolved six months later.<br> <br> You took an initial R99 which you should not have and every month since you have taken R30 more than you should. On 1 April you have now taken R100 more than you should have.<br> <br> This means that you have taken approx. R350 of my hard earned money which I did not agree to and which excludes all the hassle, time and irritation this has caused me.<br> <br> I expect a refund and this issue to be resolved ASAP. Otherwise I have no option other than to log a consumer complaint. I have given you 6 months and many multiple chances to fix this to absolutely no avail.<br> <br> Your service is shocking! Worse than Telkom and Eskom in my experience. As soon as there is a sports alternative to yourselves I look forward to not having this frustration in my life.<br> <br> Daniel