TH
Taetse H
1 reviews | Active since Jun 2017
04 Jul 2017, 10:03
Overcharged on subscription
<p>I took up the Pricelock package and upgraded to the Explora, but after the Explora was installled on the 7th of April 2017 I was still charged for the subsription for the HD PVR for the whole month at the end of April. I phoned the Call Centre immediately and was given Ref No ********** 6/i76 with the promise of getting back to me. I left it to see if my account will be credited but it was not. I then phoned Call Centre again on 6 June and was then told that there will be a credit of R699.20 on my account at the end of June. I phoned them today and was told there is only a credit of R117.48 and that it will take 3-4 days to get back to me. I am not happy with that and i want feedback in writing going forward.</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Jul 2017, 10:56Dear Taetse Hamersma
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jul 2017, 10:56
Official
Dear Taetse Hamersma
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jul 2017, 14:30Dear Taetse Hamersma
We would like to take this opportunity and thank you for bringing your query to our attention.
We tried contacting you at 14h10 to no avail.
Kindly note we have reconciled the DStv account and we can confirm that the account was adjusted correctly, it reflects a credit of R845.81.
Furthermore, we have processed the refund back to your bank account, the payment should reflect tomorrow latest Thursday morning.
Please accept our apologies for any inconvenience you may have experienced in this regard.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Let us know if there is anything else that we can assist you with in future.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply04 Jul 2017, 14:30
Official
Dear Taetse Hamersma
We would like to take this opportunity and thank you for bringing your query to our attention.
We tried contacting you at 14h10 to no avail.
Kindly note we have reconciled the DStv account and we can confirm that the account was adjusted correctly, it reflects a credit of R845.81.
Furthermore, we have processed the refund back to your bank account, the payment should reflect tomorrow latest Thursday morning.
Please accept our apologies for any inconvenience you may have experienced in this regard.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Let us know if there is anything else that we can assist you with in future.
Kind regards
Lebogang
Best regards,
TH
Taetse H's updateReviewer Update
04 Jul 2017, 15:05Thank you very much for the speedy reply. I could not take your call as I was in a meeting. I will be happy once the refund reflects in my bank account. My trust in Multichoice (DSTV) would then be restored.
TH
Taetse H's update04 Jul 2017, 15:05
Reviewer Update
Thank you very much for the speedy reply. I could not take your call as I was in a meeting. I will be happy once the refund reflects in my bank account. My trust in Multichoice (DSTV) would then be restored.