Overcharged on account

Our account was overcharged for the last few months. DSTV chat claim that my mother activated other services to the account. ``The system shows that there were ad ons on the account, you are charged R929 for DStv Premium, DStv PVR for R120, extra strean for R99`` How this was activated is a mystery.

If you do this calculation R929 + R120 +R99 =R 1148

This is the amounts subtracted over the last few months. July R1248 June R2248 May R2248 April R3177 March R1914.18

At the end, the agent refused to give me a contact number or direct email address to DSTV accounts department.