Overcharged for no reason

Can someone please explain as to why im charged for services that i never opted for. I called your helpdesk to query a charge for 45 and was told about an access fee for a service which i never opted for. I was told the pvr service will be cancelled and logged a query. No response to date. Today i check my statememt i see im charged extra R94 which i dont know where is coming from. Im soo fed up as new customer who recently subscribed. Can these fees be reversed or cancel the service once. I cant pay 494 when i opted for a compact package.