1 reviews | Active since Mar 2011
Overcharged for DTSV premium
For some odd reason a second decoder was activated on my account without my approval and therefore my bank account was debited by R2,487 on the 4th May 2020 instead of the normal amount of R849 for DSTV premium price lock. I contacted the DSTV call centre to have this rectified and to have the additional charges refunded. The call centre agent advised me that the activation of the second decoder has been reversed and the monies will be refunded.
I did a follow up this morning only to find out that the original call centre agent did not process the refund of my monies owed. DSTV you owe me R 1,638-00 never mind the time Ive spent online and on the phone trying to resolve this issue.
I would like for DSTV to sort this out so that we can keep our business relationship intact.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
As per our telephonic conversation, your account shows a credit of R1373.81 and we have done a refund of this money. Please note that once the refund journal is approved by our finance team, the money will be deposited into your account.
We are sorry for the delay in resolving the query.
Regards
Kagiso
Best regards,
As per our telephonic conversation, your account shows a credit of R1373.81 and we have done a refund of this money. Please note that once the refund journal is approved by our finance team, the money will be deposited into your account.
We are sorry for the delay in resolving the query.
Regards
Kagiso
Best regards,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,