GC
Gadi C
1 reviews | Active since Jun 2015
30 Jun 2015, 11:19
OVERcharged for 2 months
I have been overcharded for 2 months by DSTV and told that the refund would take 40 days.<br> <br> This was not my error and this is unacceptable. I was not the one who made the error and now I must be out of pocket for 40 days! how can this be? I am paying a premium service and money has been ********ly taken from my account.<br> <br> This is a disgrace and I should be refunded immediately<br> <br> My customer number is: ***5
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Jun 2015, 14:39Hello gadi@anfield,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on MultiChoice refund policy. You also advised that the amount debited from your account was for June and July 2015 and therefore no refund is due.
Your next payment due is on the 30 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on MultiChoice refund policy. You also advised that the amount debited from your account was for June and July 2015 and therefore no refund is due.
Your next payment due is on the 30 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply30 Jun 2015, 14:39
Official
Hello gadi@anfield,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on MultiChoice refund policy. You also advised that the amount debited from your account was for June and July 2015 and therefore no refund is due.
Your next payment due is on the 30 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on MultiChoice refund policy. You also advised that the amount debited from your account was for June and July 2015 and therefore no refund is due.
Your next payment due is on the 30 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,