TG
Tammy G
1 reviews | Active since Mar 2015
30 Oct 2015, 09:24
Overcharged and suspended!!!
I have been a dstv customer for years! I changed my subscription and have phoned in monthly to be given the amounts that need to be paid. This morning I call in, only to be given a much higher amount, and told that I have been short paying and my account is now suspended!!! HOW is this possible if I have been GIVEN the amounts due???
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 12:55Hello TammyGardner,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply04 Nov 2015, 12:55
Official
Hello TammyGardner,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,