PN
Prishalin N

1 reviews | Active since Jul 2018

13 Aug 2019, 17:10

Overcharged and repeatedly disconneting my services

I am currently on the DSTV Easyview package which costs R29pm since I migrated back in mid June 2019. Within the last two weeks my services had been deactivate on four separate occasions. Each time I call in I am told I have to pay approx. R130 to which the consultants can never justify the amount. My services then get reactivated until this occurs again after a few days. I was then told the finance department will call me re a reversal on a discount that transpired along the way. To my knowledge I was never informed on any such discount prior and always paid what was expected at the time. My bill date is the 18th of each month and currently I am being inconvenienced for a service that I have paid for. After spending more than 90 mins on hold yesterday I took it upon myself to call the finance dept on a number provided by dstv consultant ***) but the number does not exist. I demand that this matter is resolved immediately. ***-C1, Asanda, 8/8/2019..... ***-i387...Shanice Johnson...12/8/2019

0
Replies (0)