SP
Stacey P
1 reviews | Active since Jan 2016
27 Feb 2016, 14:13
Overcharged and not cancelling as requested
I cancelled my extraview and the device care insurance on this in Jan 2016. I was emailed to state that it is sorted but now i got billed again and saying that i need to email pr follow a different route to do cancellation.<br> <br> Agent are also not understanding you when you send emails to the enquiries department because now my extraview was reactivated and i did not ask for this.<br> <br> Its so frustrating being billed wrongly and having yo pay extra for nothing.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Mar 2016, 16:00Hello StaceyKeira,
It is with regret that we learn of the frustration you have experienced with our service. We sincerely apologise for the inconvenience caused.
We confirm your Xtraview is not active, we have also escalated your enquiry to our DCC (Decoder Care Contract) department for further assistance. They will assist with cancelling insurance, you may also follow up by calling them directly on ***.
Should you require any further assistance, please don't hesitate to contact us using our communication channels below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Elna
It is with regret that we learn of the frustration you have experienced with our service. We sincerely apologise for the inconvenience caused.
We confirm your Xtraview is not active, we have also escalated your enquiry to our DCC (Decoder Care Contract) department for further assistance. They will assist with cancelling insurance, you may also follow up by calling them directly on ***.
Should you require any further assistance, please don't hesitate to contact us using our communication channels below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Elna
DStv (MultiChoice)'s reply01 Mar 2016, 16:00
Official
Hello StaceyKeira,
It is with regret that we learn of the frustration you have experienced with our service. We sincerely apologise for the inconvenience caused.
We confirm your Xtraview is not active, we have also escalated your enquiry to our DCC (Decoder Care Contract) department for further assistance. They will assist with cancelling insurance, you may also follow up by calling them directly on ***.
Should you require any further assistance, please don't hesitate to contact us using our communication channels below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Elna
It is with regret that we learn of the frustration you have experienced with our service. We sincerely apologise for the inconvenience caused.
We confirm your Xtraview is not active, we have also escalated your enquiry to our DCC (Decoder Care Contract) department for further assistance. They will assist with cancelling insurance, you may also follow up by calling them directly on ***.
Should you require any further assistance, please don't hesitate to contact us using our communication channels below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Elna