Overcharged and not being reversed

Item: DStv (MultiChoice)
Rating: 2
Author: Jaco P

I have logged a call with Multichoice about an overcharge on my account 3 weeks ago. To date this has not been resolved with the only feedback that their finance department is looking into it.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

30 Nov 2015, 09:16

Hello jaco***3,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply30 Nov 2015, 09:16

Official