PM
Patrick Muḓavhi
1 reviews | Active since Jul 2021
25 Jul 2021, 19:41
Overcharged
It is realy sad that during the months my account wasn't in arreas. Bt suddenly when I wake up I am owing R997. Which absurd and Exorbitant. The call center agent I spoke to was of no help. He jus told me straight that the system is not working he can't access my financial details. On Twitter they jus said there is an error on the billing system and they investigate. M due on 27 of this month.
Bad service around. I have won two free upgrade and I thibk You'r billing me for them. Premuim and compact. You should have told us that those rewards are not free.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Jul 2021, 22:04Hi Patrick,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Jul 2021, 22:04
Official
Hi Patrick,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
PM
Patrick Muḓavhi's updateReviewer Update
28 Jul 2021, 08:23You did not tmrelove my issues of over billing. Your call center have been useless they make you hold for an hour for nothing except agreeing that there is a billing error on my account.
Yesterday you debited my account with R997 the same error amount you acknowledged was a mistake on your side. I feel cheated and ****med because you agreed that it was wrong amount..
Yesterday you debited my account with R997 the same error amount you acknowledged was a mistake on your side. I feel cheated and ****med because you agreed that it was wrong amount..
PM
Patrick Muḓavhi's update28 Jul 2021, 08:23
Reviewer Update
You did not tmrelove my issues of over billing. Your call center have been useless they make you hold for an hour for nothing except agreeing that there is a billing error on my account.
Yesterday you debited my account with R997 the same error amount you acknowledged was a mistake on your side. I feel cheated and ****med because you agreed that it was wrong amount..
Yesterday you debited my account with R997 the same error amount you acknowledged was a mistake on your side. I feel cheated and ****med because you agreed that it was wrong amount..