BC
Bee C
1 reviews | Active since Aug 2017
02 Aug 2017, 13:36
OVERCHARGED
<p>I set my payment date to the 15th of each month and every month if not paid on the 15th dstv would give me a week grace period to pay.</p> <p> </p> <p>we went away on holiday around the 15th oct last year,dstv was still on for 2+ weeks after that.</p> <p> </p> <p>i am now being held liable for this because i did not call to have it disconnected?!i dont think this is fair,never once before have i had to call to disconnect it would automatically be switched off.so i did not see the need to call and have it disconnected.</p> <p> </p> <p>i would like to have it switched on again bt i must pay r350 for 2 weeks of tv i did not even get to enjoy?!if an agreement cannot be reached i will unfortunately never b able to have it switced back on it will cost me too much</p> <p> </p> <p>r350 + reconnection fee + r800 monthly installment
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Aug 2017, 14:28Dear Bronia
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Aug 2017, 14:28
Official
Dear Bronia
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Aug 2017, 15:12Good day Bronia Conway
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.
Should this not happen the subscriber will be responsible for any additional amount accumulated on the account.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Our records indicate that you have made payment of R874.00 today that is reflecting on your account and that your service has been activated on the DStv Premium Package.
Once again, please accept our sincerest apologies for the inconvenience you have experience
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Aug 2017, 15:12
Official
Good day Bronia Conway
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.
Should this not happen the subscriber will be responsible for any additional amount accumulated on the account.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Our records indicate that you have made payment of R874.00 today that is reflecting on your account and that your service has been activated on the DStv Premium Package.
Once again, please accept our sincerest apologies for the inconvenience you have experience
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,