OVERCHARGED

Thought my DSTV bill was too high so called DSTV Dbn branch on 20/09/15 at 19h30 & spoke to Tshepiso to get breakdown of payment. Discovered that DSTV was charging me R 319 extra every month for an additional Independent N/I Bouquet. Consultant could only go bak to April and was being charged extra even then. <br> Advised she will escalate the matter for investigation and call me bak within 48 hrs. No call bak, so I phoned again on 28/09/15 at 14h30 & spoke to Keneilwe Olifant. Acknowledged my complaint and advised she will call me bak at 9h30 on 29/09/15. On 29/09/15, at 09h45 I received a call from the team leader Kgomotso who confirmed that I was being over charged and that she listened to the telephonic recordings. She advised that the over charging went bak to December 2014 & she will call me bak at 12h00 with how she plans on sorting out the issue. No call, so I phoned again on 30/09 and consultant said she will send Kgomotso an urgent email to phone me. As of 1 Oct 11h45, I have not received a call bak. I bet if I owed them money, they would be calling me everyday. Very unprofessional service & frustrating experience plus they never give u a direct no- new consultant each time