RC
Ruan C
1 reviews | Active since Nov 2009
27 Aug 2015, 10:39
Overcharged
My debit order failed on the 27th of July, due to insufficient funds, resulting in my DSTV services being suspended 2 weeks later. Not sure the exact date when my DSTV was suspended, but was around the 11th or 12th of August up until now. <br> <br> According to Multichoice, my outstanding amount that will be debited today 27/08/2015 is R595,30 (for 2 weeks of use), then i need to pay another full subscription to be connected again.<br> <br> R595,30 seems like a very high amount to be paid for such a short space of time that my DSTV was active for the month of August. Please can this be investigated.<br> <br>
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Replies (1)DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 11:53Hello ruancra,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply04 Sept 2015, 11:53
Official
Hello ruancra,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
