Overcharged 2nd month in a row

<p>This is the second month in a row that I have been overcharged. When I call the customer care line, I phone all my airtime out without the problem being resolved. Only R880 was supposed to be debited off my account this month to make up for being overcharged but R1058 was taken off again this month after R1098 was taken off last month in error. I was called back about my query last month and they told me only R850 for the subscription and R30 for a rented movie was supposed to be taken this month. This is terrible service and when I contacted them on Facebook now, they say they have forwared to the Price Lock department and they will get back to me. They are the ones who were supposed to fix the problem in the first place. This needs to be escalated to a higher department.</p>