OVERCHARGED

I have been a DSTV customer for a few years and changed my package to the lowest package of R99 because financially I could not afford the increase.

I few weeks ago I accessed the self service website to check if the amount I was paying increased.

At the rime my daughter told me we had extra channels and to which I rep****. "they probably have a few channels, like they do for a few days".

I noticed that my access payment was now R105 and logged out of the app.

I started receiving calls from DSTV for a payment due 01/05 and to the first consultant I said I am on access and have been paying my account on time so why do I owe this much. She said I am on compact and I asked her why when I never changed. She then said I was in the self service website and made the change.

I said to her that I was on but never made any changes to the package. My reason for being on was to check prices etc.

I told her to have it fixed and she then a acussed me of changing. I told her to get someone to call. She refused and said I need to call. I rep**** that I would not call as I never made the change.

I received a few calls after from different people. And by this time I was so numb and disappointed I told the last lady that called me to call me at 2pm. It could have been 2 days ago or yesterday... Any way... She called me right in the middle of training as I was wrapping up and I answered the call but asked her to hold so that I could log off for a Break. She ended the call and I never heard of her again during that hour.

I am grossly dissatisfied at not only the fact that I was accused of making changes when I know I never made any changes to my package and also the fact that DSTV staff just have no customer service s****s. Not 1 consultant calling me knew of my query and I had to repeat myself.

This morning I decided to log onto the self service website to see how I could have made the changes, because the 1st caller advised "people sometime do make changes and they don't know"

As went in and followed the steps I actually got angry because if I had made the change to my package I would have needed to confirm the package which I made ND I never once did that when I logged onto the self service website.

For this reasons and the reasons that the staff at DSTV were not interim my complaint or even tried to assist I am blatantly refusing to pay this R256. 30

I know for a fact I was nor intoxicated when I logged into the site. I know why I logged in and what I did was check prices.

This is pathetic to say the least that I must pay for an error which occurred in your end.

I expect you to to fix my account as I will be paying R109 + R20 only.