Overcharged

I recently reconnected my services in the 3rd January.. paying the full outstanding amount. Then a mere 15 days later my services were disconnected citing I owed in access of R1000. I confirmed with the consultant that assisted me when she helped change my banking details that my account will be double debited on the 31st January for the months of Jan and Feb.

I tried contacting her via email.. no response after 3 attempts.

Firstly I would like to know how is it that I owe in excess of R1000... seeing as it was only connected for 2 weeks and secondly.. my PVR and Box Office functionality were disabled. The decoder was never touched for the 2 years that I took the price lock package and neither was my installation compromised.

I am highly frustrated and have been a loyal customer for more than a decade.

I wish that I did not have to write this review.. if I had only received feedback it would never have been the case!