Overcharge on my account

<p>I'm on the Access Package.</p> <p>On Friday 22nd July I phoned multichoice and upgraded to the Premier package untill 31 of July. The lady said she will then activate the Access package from 1st of August. The lady said, I must pay R136.70, then on the 1st of August a debit order forR99.00. The 136.70 was paid per debit order on the 23rd ofJuly.</p> <p>On the 1st of August I must phone multichoice again to cancel the Premier Package and change to Access Package, because it was not activated. NOW, I went into my bank account and Multichoice debit my account with R759.00????</p> <p> </p> <p>Then the answer from Multichoice was - sorry, we will pay back the money, BUT only in 7-10 days? It's the 8th day today - and when I followed up today, answer, still waiting on APPROVAL. </p> <p> </p> <p>It's unacceptable service...!!!!!</p> <p> </p> <p>I would like feedback by COB today as to when i will be refunded</p> <p> </p> <p> </p>