1 reviews | Active since Jun 2016
Overcharge on Debit Order
<p>DStv(Multichoice) deducted R2 213.75 instead of the monthly deduction of R345.00. When I spoke to the supervisor she apologised and I received an e-mail that a journal for the refund is awaiting approval. DStv are prepared to pay any bank charges incurred and escalate if my credit profile is compromised but let me explain the repurcussions below because apologies don't resolve the problem. </p> <p>What if there was insufficient funds in my account?<br />Some people budget monthly according to their financial commitments. What if my other commitments were dishonoured because DStv deducted R1 868.75 extra? <br />The refund would take between 7-14 working days but when the money was deducted it was done immediately and now I have to wait. What if I needed this money urgently?</p> <p>From the reviews that I have read it seems like it is a norm for DStv to continuously deduct extra. The customers consequently have to bear the consequences and aggravation while DStv rectify their errors. This is totally unacceptable and *********. </p>
Dear Mohammed Seedat
We are looking into your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Mohammed Seedat
We are looking into your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Mohammed Seedat
We understand your frustration and we sincerely apologise for the inconvenience caused.
As part of the procedure, we need to adhere to after a debit order payment went through is that we have to wait for 7days before we can process a refund, It is the reason why it takes 10 working days.
You also have an option of reversing the debited amount with your bank and pay R345 cash. Should you decide to wait then the refund will be processed in due time.
Regards
Elna
Best regards,
Dear Mohammed Seedat
We understand your frustration and we sincerely apologise for the inconvenience caused.
As part of the procedure, we need to adhere to after a debit order payment went through is that we have to wait for 7days before we can process a refund, It is the reason why it takes 10 working days.
You also have an option of reversing the debited amount with your bank and pay R345 cash. Should you decide to wait then the refund will be processed in due time.
Regards
Elna
Best regards,
According to your response I have to wait for 10 working days for a refund according to DStv's procedure and if I want to reverse the incorrect debit order amount I have to sort it out with my bank.
I find this ludicrous but I will wait for DStv to process the refund in due time. I honestly don't think you understand my frustration. How did this error happen and what if I needed the money?
According to your response I have to wait for 10 working days for a refund according to DStv's procedure and if I want to reverse the incorrect debit order amount I have to sort it out with my bank.
I find this ludicrous but I will wait for DStv to process the refund in due time. I honestly don't think you understand my frustration. How did this error happen and what if I needed the money?