Overcharge on account

Today (29/05/2015) I've noted that an amount of R1 634.34 has been incorrectly deducted from my bank account by Multi choice. Over the past 3 months I experienced a number of issues with my account which started when I took up the DSTV Explorer offer from Multi choice (R799 explorer deal). My account was initially set-up incorrectly, which was later rectified with the assurance from the DSTV Complaints department in April 2015 that the issue has been resolved. <br> <br> Today I've lodged another complaint with Multi choice that was again escalated. I've noted that a number of other DSTV subscribers also lodged a similar complaint on Hello [URL Removed]<br> <br> I expect the issue to be resolved by next week at the latest and that I will receive the refund that is due to me.<br>