Overcharge - no explanation
<p>Dstv has been overcharging our account since October 2016 up until now. We have logged a query with them 2 days ago. I have been following up on an hourly basis and getting no response. Most frustrating part, you can only speak to the call centre and not to Finance direct. All you get is your query has been escalated. What can be so difficult to explain, or don't they even know themselves what they doing??? Customer Nr: ********** 0 Reference Nr: ********** .</p>
Dear Martie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Martie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Martie
Apologies for the delayed response. It shows on our records that this query has been attended to.
We'll follow up with the team and keep you posted.
Thank you
Girly
Best regards,
Good day Martie
Apologies for the delayed response. It shows on our records that this query has been attended to.
We'll follow up with the team and keep you posted.
Thank you
Girly
Best regards,
Good day Martie
As per our telephonic conversation , a refund has been processed . The total amount is R3257.00 which we have deducted in error from Oct 2016 to June 2017. The funds will reflect onto your bank account within 24 hours.
I have sent the statement with a full break -down to your email as you've requested.
Feel free to contact me should you need further assistance.
Warm regards
Girly
Best regards,
Good day Martie
As per our telephonic conversation , a refund has been processed . The total amount is R3257.00 which we have deducted in error from Oct 2016 to June 2017. The funds will reflect onto your bank account within 24 hours.
I have sent the statement with a full break -down to your email as you've requested.
Feel free to contact me should you need further assistance.
Warm regards
Girly
Best regards,
Girly please can you urgently contact Mr Allan Saul on ********** . Regarding his Holiday Viewing.
Girly please can you urgently contact Mr Allan Saul on ********** . Regarding his Holiday Viewing.