1 reviews | Active since Jan 2017

16 Jan 2017, 18:58

Overcharge for Multichoice Installation

<p>I bought a dstv hd decoder with an installation voucher. Johnson Electronics was mominated as the installer. I was charged an extra R150 for 15 meters of extra cable. After measuring using a tape measure i was within the 20 meters allowed on terms of the installation voucher. Please can someone investigate and revert as i have been cheated by the service provider.</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jan 2017, 07:23
Official

Dear Ishaan

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jan 2017, 13:20
Official

Good day Ishaan

Reference is made to our telephonic discussion.

Your feedback has been referred to the relevant department for further investigation. Our technical team will also follow up with you in this regard.

Thank you for sharing your personal experience with us. Your support and feedback is important to us.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2017, 11:28
Official

Good day Ishaan

We appreciate you taking your time and bring your concern to our attention. It is indeed good to hear that you were called back regarding query.

As per the telephonic discussion you had with our technical team, please do follow up with Ellies team for assistance.

We're for you and we would like to hear from you.

Thank you for your continuous support.

Best regards

Dinah

Best regards,

's update25 Jan 2017, 13:24
Reviewer Update

Hi Dinah

Thank you for your assistance in this regard. Kindly note that the matter has now been resolved amicably between myself and the Service Provider. You can close the case on your side as all is in order.